Every day many people send lots of things to all parts of the world. Sometimes it is not just short text messages or e-mails. Sometimes the mail is a material thing and it has to be delivered very fast. It may be so important, that it someone’s life or business may depend on it. Express delivery services are created for this purpose. Let’s see how the DHL Express company works.
Every morning at 9 a. m. the DHL plane lands in the ‘Sheremetyevo’ Airport.
DHL uses Russian aircraft TU-204.
Every evening the plane flies to Germany carrying the mail from Russia, where it gets sorted, and the next morning the plane travels back to Moscow with new parcels.
During the day the maintenance procedures are held.
The unloading starts after the authorities give their permission.
All the shipments are packed in containers that are specially designed to occupy the whole space inside the aircraft.
The airport crew unloads the plane.
Most important shipments are immediately delivered to the customs office where they get sorted again.
First containers begin their way to the airport terminal.
All the correspondence is processed in the sorting area inside the customs terminal.
The mail for the Moscow citizens begins its way to the destinations right from the airport terminal. The DHL specialists scan the code on the package and determine the number of the right route.
Route numbers are shown on the screen.
Then the DHL crew sorts all the packages into the bags with the route numbers.
Each delivery man has his own territory, which is encoded in the route name. After the delivery to the DHL office, the delivery man picks his mail and delivers it to the destination.
The mail in the baskets is sorted for the regions of the Russian Federation. ‘Sheremetyevo’ is the only airport with the International DHL Service.
While the most important mail is being sorted, the loading men continue to unload the plane.
The floor in the sorting area is designed in such a way that it is easy to move the palley with shipments of any weight and size in any possible direction.
All delivery prices are counted according to the size and weight of each package. In order not to take extra money from the customer, each package is carefully measured and weighed.
There are two DHL offices in Moscow: in the south and in the north. Yellow bags are used for one office; the green ones are used for the other one.
Next to the warehouse there is an office, where customs officers work.
The customs office is situated in the same building and is partitioned off with a glass wall.
Once all the documents are prepared, the officers send the electronic declaration via e-mail and bring the necessary documents to the customs office which is a few steps away.
The office has a modern look.
They prefer to use e-mail when they have to send some documents. The waste is collected separately and each kind is sent for recycling.
To use the DHL mailing services, you have to call the delivery man or to bring the parcel to one of the DHL offices in Moscow or other cities.
The DHL central office.
The call center. Here they handle all the incoming calls.
According to the company standards, each call shall be answered in no more than ten seconds. The information concerning phone calls is shown on the screens and one of them is situated in the manager’s office.
Moscow delivery men.
Each delivery man has a table with a route number on it and the mail to deliver.
Sometimes the mail for the whole route fits into a small box.
Nevertheless, for each route DHL allocates a car.
A sorting station.
Each sorting station has a scanner which scans each parcel for prohibited things.
Each box is thoroughly measured and weighed.
The information is saved in the computer and can immediately be seen by the client and every DHL officer in any part of the world.
Each bag corresponds to a certain route.
In spite of the fact that the company is responsible for all of its mail, especially valuable shipments are delivered in closed containers.
Then they deliver the parcels to other airports of Moscow, so that they can be delivered to other regions of the country.
Mailing services need huge investments and after this article it gets clear why.